Please take the time to give us as much information as to what the issue you're having is. For example, is it a Laptop or a Desktop, is it a Mac or a Windows PC, is it an iPhone or an Android, and if you happen to know what Windows OS (Operating System) you are running (Windows 7, 8, 10) or Mac OS (High Sierra, Mojave, Catalina, etc.) That helps us out a lot. Typically, emails get answered either same business day or the following business day. 

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Address:

Tinker Town Strip Mall
811 Pacific Ave S #9
Long Beach
WA 98631
USA